FAQ

General

We cover the following areas in London: Central London, West London, East London, North London, South London.

It depends on the type of cleaning and your preference:

Regular domestic cleaning: You don’t need to be home. Our cleaners are fully vetted, experienced, and trusted to work independently. Many clients provide a key or access code, and we respect your home and belongings at all times.

Deep domestic cleaning: It’s recommended that someone is present at the end of the clean. This allows you to check the work and ensure it meets your expectations and point out any areas you’d like revisited immediately

Yes, all our cleaners are background-checked, experienced, and trained to deliver high-quality service.

We use a mix of professional and eco-friendly products. You can also request that we use your preferred cleaning products.

Domestic Cleaning

Our domestic services include:

  • Regular weekly, bi-weekly, or monthly cleaning
  • Deep cleaning
  • Kitchen and bathroom cleaning
  • Carpet and upholstery cleaning
  • End-of-tenancy cleaning
  • Move-in/move-out cleaning

It depends on the size of your home and the type of cleaning. On average:

  • Small flat: 2-3 hours
  • Medium house: 3-4 hours
  • Large house: 4-6 hours

Yes! You can schedule a one-off clean or set up a regular cleaning plan.

No special preparation is needed. We recommend clearing personal items for easier access to surfaces, but it’s not required.

Booking & Scheduling

You can book online via our website, call or WhatsApp message us directly at +44 7353 047648.

Yes, you can reschedule or cancel your booking up to 72 hours before the cleaning and receive a 100% refund. If you cancel less than 48 hours before the cleaning, we issue a 50% refund, and the remaining 50% will be added as credit for a future booking. If you cancel less than 24 hours before the cleaning, the full amount will be issued as credit only. Please see our Cancellation Policy for more details.

We recommend booking at least 48 hours in advance, especially for weekends or peak times.

Yes, you can request your preferred cleaner for consistency and comfort, but we cannot guarantee availability.​

Pricing & Payment

Prices depend on the size of your home and the type of cleaning. For a detailed quote, please contact us or use our online booking tool.

We accept card payments, bank transfers, and online payments via our website.

Safety & Security

Yes, all our cleaners are fully insured for your peace of mind.

Our team is trained to respect your property. We recommend securing valuables in locked drawers or safes if you are concerned.

Yes, we follow the latest health and safety guidelines, including sanitising hands, wearing gloves, and using safe cleaning methods.

Additional Services

You can contact our support team via email or WhatsApp chat with all information, and we will resolve your issue promptly.

We will send you an email with the link after your cleaning completed.